Head of Operations / COO

ABOUT THE ROLE A small, early-stage AI company serving manufacturers is seeking a Head of Operations / COO to work closely with the founders. You will own day-to-day business operations and help build scalable customer delivery and supply chain processes. WHAT YOU'LL DO - Lead end-to-end operations, including customer onboarding, order execution, supplier and carrier coordination, and issue resolution. - Build processes, metrics, and playbooks that help a lean team serve more manufacturers. - Partner with engineering to identify operational workflows that AI agents should automate. - Manage supplier and freight operations, vendor relationships, and service quality. - Hire and lead the operations team as the business grows. - Work with the founders on planning, finance, and company priorities. WHAT WE'RE LOOKING FOR - Six to ten years of relevant experience, including senior operations leadership as a Head of Operations, COO, VP or Director of Operations, or in a similar role. - Hands-on experience in supply chain, procurement, logistics, or manufacturing operations. - Experience at an early-stage startup or on a small team, with the ability to build processes from the ground up and stay hands-on. - Strong numerical, systems, and process-design skills. - Experience in CPG, food, supplements, cosmetics, chemicals, or related manufacturing, or in freight brokerage or 3PL operations, is helpful. - Past founder or early startup experience is a plus. LOCATION On-site in San Francisco, California, five days per week. Candidates may relocate within the United States.