Delivery Manager/Account Management (Location:Europe)

We are seeking an experienced Delivery Manager with Account Management experience to take responsibility for several existing accounts and develop your own portfolio of accounts through pre-sales. If you successfully implement strategic initiatives, are not afraid of challenging tasks, are able to work at a high pace, and are willing to take ownership of the accounts you manage — we are looking forward to meeting you. In this role, you will be fully responsible for delivering and managing your portfolio of projects and accounts, as well as a team of project managers working alongside you. You will communicate with the CEO and VPO, report to a Delivery Director, and closely work with your peers — Delivery Managers and Unit Managers, to build and sustain your portfolio. You Have Practical experience: - 5+ years in Delivery Management in IT service companies - Portfolio management (3+ clients simultaneously) - Pre-sales and estimates - Proactive up-sales - PMs’ mentoring and growing - KPI Management (develop and cascade, bring it to your team) - Business negotiations with budget owners and other stakeholders - Experience in Account Management is highly valuable Also, we expect: - KPI Management (develop and cascade, bring it to your team) - Excellent SDLC knowledge - Great problem-solving and diplomacy skills - Excellent communication, negotiation, and client relationship management skills - Confident spoken English level - Ability to cross the border (possible business trips) Would be a plus - Experience working with contracts and taking part in contractual negotiations - Experience in building a PM structure - Product management experience - Technical background - Professional certification (PMP, Agile, etc). You Are Going To - Identify and fulfill client’s needs and work out how the company can best meet those requirements - Portfolio management and development - Build a trustful and strong relationship with the client - Acting as the first point of escalation for clients - Leveraging between client and team to ensure business value and expectations are clear and the delivered solution meets them - PMs management - Development and execution of quarterly budgets to meet targeted GPM - Participation in salary and performance review - Develop new business opportunities with existing clients by promoting company products and services (Up-sale/cross-sale) - Ensure the delivery happens on time and within budget - Final decision about team composition acceptance - Increase client and team’s satisfaction - Negotiating contracts and agreements Відгукнутись на вакансію