Lead - Account Executive Mid-Market Germany (m/f/d)

Software should help a business move as one. But too often, disconnected systems, scattered data, and fragmented workflows get in the way. Freshworks is building a better way: AI-powered, unified service operations that turn complexity into coordinated action. Our platform brings together people, AI, data, and workflows so IT and service teams can anticipate what matters, act faster, and keep the business moving forward together. Organizations including Bridgestone, McLaren, New Balance, S&P Global, and Sony Music trust Freshworks to power the services their employees and customers depend on every day. We bring that same belief in coordinated action to how we work by giving people the ownership to make bold moves at speed, and a team that moves with them. As an Account Executive for the mid-market in Germany at Freshworks, you will play a leading role in accelerating our company's revenue growth across Germany. In this role, you will advocate for our Employee Experience product line, Freshservice, targeted mainly at mid-market clients and primarily closing business through partners in the region (VARs). As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented. Working hand-in-hand with our channel sales, marketing team, and our business development representatives, you will especially be responsible for the acquisition of new customers. The business development representatives (BDRs) will support you during the initial contact with potential customers and their qualification. You will be partially responsible for helping your team of BDRs become successful. Your role and responsibilities: Along with your manager, define and execute sales action plans to meet predefined goals in the region, and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities Build, develop, and manage your sales pipeline Communicate constantly with other departments such as the marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes Use and administer available resources effectively, e.g., steering the business development and pre-sales representatives to reach your individual sales goals Provide regular reporting of pipeline and forecasting to the Sales Manager Travel to customer locations and customer-focused events regularly Educate yourself to become an expert in SaaS products and our product suite, focusing on Employee Experience. Minimum of 3 years of sales SaaS experience; preferably in an inside/field sales role in a high-velocity software sales environment. Domain knowledge in the field of ITSM, ITAM & IT Infrastructure solutions is advantageous. Showed consistent overachievement of sales goals in a large geographic territory selling a technical product Highly motivated, with a driven personality and a positive attitude towards sales and ITSM products High degree of customer orientation, communication skills, eagerness to learn, and consultancy skills in order to understand our customers and to best support them Customer-oriented, extraordinary communication skills, eagerness to learn and consultancy skills in order to understand our customers and to best support them Willing to go the extra mile with a strong work ethic; self-directed and resourceful Fluency in English and native-level fluency in German is a must; additional language skills are advantageous The role can be based either at our Berlin office on a hybrid model for candidates based in Berlin (3 fixed days: Monday, Wednesday & Thursday), or 100% remote from anywhere in Germany for candidates based outside of Berlin. Please note that for this specific role, Freshworks is unable to provide visa sponsorship. All candidates must possess the valid right to work in Germany at the time of application and be able to provide evidence of this right prior to commencement of employment. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.