Product Manager

Key Responsibilities - Analyze the complete customer and operational journey: ordering, payment, coffee preparation, pickup, queue management, replenishment, cleaning, maintenance and service. - Gather and prioritize requirements from customers, business stakeholders, operations, service teams and technology partners. - Translate business and operational needs into clear product specifications, user stories, functional and non-functional requirements and acceptance criteria. - Coordinate development across software, robotics, hardware, payment/POS, coffee equipment and monitoring systems. - Manage integrations with payment providers, POS systems, acquiring platforms and other external services. - Define and improve remote monitoring, alerts, diagnostics, inventory/ingredient monitoring and service workflows. - Work with engineering and operations teams to improve kiosk reliability, availability, throughput and ease of maintenance. - Lead product releases from discovery and planning through development, testing, deployment, rollout and post-release analysis. - Use operational and product data to identify bottlenecks, failures and opportunities for automation and product improvement. - Support product localization and deployment across different markets, including market-specific payment, operational and regulatory requirements. Requirements - 5+ years of proven experience as a Product Manager, Product Owner or Project Manager managing technology products. - Experience working with complex products involving both software and physical/hardware components will be a strong advantage. - Strong ability to analyze and map end-to-end business and operational processes. - Proven experience gathering and translating business requirements into clear product specifications. - Proficiency in writing user stories, functional/non-functional requirements and acceptance criteria. - Good understanding of APIs, data flows, system integrations and payment/POS technologies. - Ability to communicate effectively with software developers, hardware engineers and other technical specialists without necessarily being an engineer. - Experience with products involving automation, robotics, IoT, self-service, unattended retail or operational technology is highly desirable. - Understanding of software development lifecycle and Agile methodologies, including SCRUM and KANBAN. - Experience working with external technology vendors and integration partners. - Technical background or education in IT, engineering, business or a related field. Soft Skills Requirements - Excellent communication and negotiation skills. - Strong facilitation and stakeholder management skills. - Ability to coordinate multidisciplinary teams and align technical and business stakeholders. - High adaptability and resilience in a fast-changing environment. - Detail-oriented while maintaining a clear understanding of the overall product and business objectives. - Comfortable working hands-on and taking responsibility beyond a strictly defined functional area. Working Conditions - Fixed schedule - Travel included - Opportunity to work for a financially strong, fast-growing multinational company - Constant interaction with global teams of professionals - International career opportunities - Access to continuous professional development: training, certification programs, events, and team buildings - Health insurance - Competitive salary package and motivation scheme Відгукнутись на вакансію