Account Manager

About ComplyAdvantage ComplyAdvantage is the financial industry’s leading source of AI-driven financial crime risk data and detection technology. Our mission is to neutralize the risk of money laundering, terrorist financing, corruption, and other financial crimes. More than 1,000 companies globally rely on us to navigate risk through the world’s only real-time database of people and companies. Backed by Goldman Sachs, Ontario Teachers’, Index Ventures, and Balderton Capital, we have raised over $100M to date. After growing our team by 40% last year, we are scaling from 500 to 600+ people to meet the massive market demand for RegTech innovation. The Role We are looking for a commercially-minded Account Manager to protect and grow our footprint within the most innovative Fintechs, Banks, and Payment providers across EMEA. In this role, you aren't just a point of contact; you’re a strategic growth partner. You will own the commercial evolution of our most important relationships, identifying untapped 'white space' and navigating complex cross-sell and upsell cycles. You are responsible for ensuring our customers scale their partnership with ComplyAdvantage as their business grows, transforming existing accounts into high-value expansion engines What You Will Be Doing - Portfolio Ownership: Manage a diverse book of business with a dual focus on world-class retention (GRR) and aggressive expansion (NRR). - Strategic Consulting: Build deep, multi-threaded relationships with senior decision-makers (C-Level, Compliance Leads, and Risk Officers) to understand their evolving business goals. - Pipeline & Negotiation: Qualify expansion opportunities, lead commercial negotiations, and close upsell/cross-sell deals to overachieve against quarterly quotas. - Executive Presence: Create urgency and demonstrate ROI, ensuring ComplyAdvantage remains a mission-critical component of your clients' tech stacks. - Product Advocacy: Act as the "voice of the customer," feeding intelligence back to our Product and Strategy teams to shape our global roadmap. - Internal Leadership: Contribute to our high-performance culture by sharing best practices and helping develop the next generation of AM talent. About You You are a relationship-builder with a "closer" mindset. You enjoy the complexity of long-term account strategy and are motivated by seeing your customers succeed and grow. Your Experience - The Track Record: 2+ years of experience in Account Management or Customer Success (with a commercial quota), specifically within B2B SaaS. - Industry Fluency: Experience in RegTech, Fintech, or Cloud solutions for Financial Services is highly preferred. - Strategic Selling: You understand value-based selling and know how to map customer pain points to new product features. - Methodology Driven: You use a structured approach to manage your accounts and pipeline (e.g., MEDDICC, Sandler, or Challenger). Your Traits - Commercial Acumen: You can spot an expansion opportunity from a mile away and know how to navigate a renewal negotiation effectively. - Entrepreneurial Spirit: You thrive in fast-paced environments and are comfortable "building the playbook" as we scale. - Collaborative: You enjoy working cross-functionally with Sales, Support, and Product teams to deliver a seamless customer experience. - Ambitious: You are looking for a company where you can grow your career into leadership roles as the organization expands. Why Join Us? - Market Leader: Work with the industry-leading AI-driven risk data platform. - Investment in You: We provide the technology and infrastructure you need to be successful. No "spreadsheet tracking," just high-velocity tools. - Clear Career Path: With our 12-month expansion plan, we are actively looking for future leaders to help us scale the Account Management function. Benefits - Equity participation in our innovative mission to combat financial crime - Unlimited Time Off Policy to promote work-life balance and well-being - We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships - Opportunities for collaboration and career development with smart, like-minded professionals - Annual learning budget to support professional growth - A home office budget to support working from home - Enhanced parental leave and childcare benefits - Life insurance and medical coverage through BUPA, including pre-existing conditions - Pension contribution through The People's Pension About us: Our mission is to empower every business to eliminate financial crime. By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust. More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff. ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com.