Billing Coordinator

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/ The Billing Coordinator is responsible for supporting accurate and timely customer billing, maintaining billing records, and resolving invoice-related questions. This role partners closely with Finance, Accounting, Sales, Customer Success, and other internal teams to ensure billing information is complete, accurate, and aligned with customer contracts. Key Responsibilities - Prepare, review, and issue customer invoices accurately and on schedule. - Verify billing details against customer contracts, pricing terms, and supporting documentation. - Process billing adjustments, credits, refunds, and cancellations in accordance with company policies. - Maintain accurate customer accounts, billing schedules, and supporting records. - Respond to customer and internal inquiries regarding invoices, account balances, and billing discrepancies. - Research and resolve billing issues, escalating complex matters when appropriate. - Partner with Accounts Receivable to support payment application, collections, and account reconciliation. - Collaborate with Sales, Customer Success, Finance, and Accounting to address contract or billing discrepancies. - Assist with month-end close activities, including billing reconciliations and reporting. - Identify opportunities to improve billing accuracy, efficiency, and internal processes. - Support audits by providing billing documentation and responding to information requests. - Ensure compliance with company policies, contractual requirements, and applicable accounting standards. Qualifications - Associate degree in Accounting, Finance, Business Administration, or a related field preferred. - One to three years of experience in billing, accounts receivable, accounting, or a related function. - Strong attention to detail and commitment to accuracy. - Ability to manage multiple priorities and meet recurring deadlines. - Strong analytical, organizational, and problem-solving skills. - Clear and professional written and verbal communication skills. - Ability to collaborate effectively across departments and provide responsive customer support. - Proficiency in Microsoft Excel and experience with billing, accounting, or ERP systems. - Experience working in a SaaS, subscription-based, or multi-entity environment is a plus. Core Competencies - Accuracy and attention to detail - Accountability and follow-through - Customer focus - Collaboration - Problem-solving - Time management Benefits and Perks (JUST U.S.): - Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid - Continued investment in your professional development - Day 1 access to a robust health and wellness benefits, including an annual wellness stipend - 401k with up to a 4% match and immediate vesting - Flexible and generous (FTO) time-off - Employee Stock Purchase Program Compensation: The target base compensation for this position is $20-$21 per hour in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience! EverCommerce uses approved artificial intelligence (“AI”) tools to support its business operations. Employees are encouraged to use authorized AI tools, when appropriate for their roles, to improve efficiency, quality, and innovation. All AI use must comply with company policies, including requirements concerning confidentiality, data security, intellectual property, accuracy, and human review. Employees remain responsible for reviewing and validating AI-assisted work.