Customer Success Manager

ABOUT THE ROLE Join an early-stage AI startup as its first dedicated Customer Success hire. You will own the post-sale customer journey, help enterprise customers adopt AI in their day-to-day work, and bring customer insights directly to the product team. WHAT YOU'LL DO - Manage enterprise customer relationships across onboarding, adoption, renewals, and expansion. - Lead customer calls focused on discovery, matching use cases, and driving product adoption. - Coach non-technical users through AI enablement, including prompting and practical usage guidance. - Share bugs, feature requests, and voice-of-customer feedback with product leaders and company founders. - Partner with forward-deployed engineering on proof-of-concept to paid-customer conversions. - Connect customer business goals with AI product capabilities and enterprise integrations. WHAT WE'RE LOOKING FOR - Five to seven years of proactive Customer Success experience, including at an early-stage AI startup. - Experience helping customers adopt AI through enablement, training, or usage playbooks, not just personal use or internal tool building. - Background supporting products where customers configure or prompt AI directly, as well as experience with product-led growth and enterprise sales motions. - Comfort working in an evolving startup environment and collaborating closely with customers, product, and engineering teams. - Familiarity with tools such as Slack, Jira, GitHub, and Confluence, and with AI and large language models. COMPENSATION & BENEFITS Base salary is $130,000 to $160,000 annually. Visa sponsorship is not available. LOCATION Hybrid, based in San Francisco, California.