Dental Front Desk - Receptionist and Insurance Verification

Key Responsibilities 1. Phone Communication & Dental Appointment Scheduling - Answer incoming patient phone calls promptly with a warm, clear, and professional telephone demeanor. - Conduct outbound calls to schedule new patients, book hygiene recalls, confirm upcoming procedures, and fill open chair time. - Send timely appointment reminders and routine post-visit follow-ups via phone, email, or SMS. 2. Dental Insurance Verification of Benefits (VOB) - Verify patient dental insurance eligibility, active coverage, annual maximums, deductibles, waiting periods, and frequency limitations prior to scheduled visits. - Accurately update insurance breakdowns within the dental practice management software so patients receive transparent out-of-pocket estimates. 3. Front-Line Dental Billing Support - Answer general patient billing inquiries regarding statement balances, deductibles, annual maximums, and insurance coverage breakdowns. - Review patient ledgers to explain basic treatment charges clearly, collect copays/balances over the phone, and escalate complex claim disputes to the billing team when needed. Qualifications & Requirements - Dental Experience: 1–2+ years of hands-on experience in a U.S. dental front desk, dental call center, or virtual dental assistant role. - Core Dental Skills: Proven background with dental appointment scheduling, Dental Verification of Benefits (VOB), and explaining basic dental billing statements. - Software Proficiency: Hands-on experience with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental, Curve Dental) and payer portals. - Communication: Exceptional, clear spoken and written English with strong customer service and active listening skills. - Technical Setup: Quiet home office environment, noise-canceling headset, reliable high-speed internet, and familiarity with cloud VOIP phone systems.