Corporate Traveler Stage & Screen - After Hours Travel Consultant - Remote, USA

After Hours Travel Consultant Stage & Screen is the entertainment and sports travel specialist within the Flight Centre Travel Group (FCTG), trusted by some of the world’s most high-profile touring artists, athletes, production teams, and media companies. Our mission is simple: to make complex travel effortless — delivering tailored, agile solutions that help our clients perform at their peak, wherever the spotlight takes them. We understand the fast-paced, high-stakes nature of the creative and sporting worlds. That’s why we blend white-glove, personalized service with cutting-edge travel technology and the global buying power of FCTG. Whether it’s a world tour, film shoot, major tournament, or red carpet event, our dedicated experts ensure seamless travel, every time. As part of the Corporate Traveler family - one of FCTG’s most successful global brands, we also benefit from a world-class support network and decades of experience in simplifying business travel. With a presence in Australia, Canada, the USA, UK, South Africa, and New Zealand, Corporate Traveller has been helping small to mid-sized enterprises grow through smarter travel solutions for over 26 years. Award-winning, fast-moving, and built on collaboration and purpose — we’re a team that thrives on energy, excellence, and the power of partnership. If you’re passionate about service, driven by deadlines, and excited by the buzz of live entertainment and sport, this could be your next big role. To learn more about Corporate Traveler please click HERE About The Opportunity As part of the After Hours Support Team, you help deliver exceptional travel management services for Stage and Screen clients during non-business hours when day teams are unavailable. You provide direct, hands-on support to production crews, touring artists, athletic teams, entertainment executives, and sports professionals, managing urgent travel needs and critical travel disruptions common in the fast-paced entertainment and sports industries. Working within a fully remote team, you handle client interactions via phone and email with professionalism, speed, and care, escalating operational questions to the Leader on Shift (LOS) as needed. Your contributions ensure the client experience maintains Corporate Traveler's high standards of service excellence, adapting to the unique demands of entertainment productions, touring schedules, and sporting events. Key Responsibilities - Ensure a high level of client satisfaction with their Corporate Traveler after-hours experience by exceeding customer service expectations via phone and email. - Utilize Sabre GDS and various booking platforms including NDC and web-based programs to arrange accurate business travel reservations, including air, car, hotel, and ground transportation. - Respond to urgent travel needs, production delays, event changes, and last-minute itinerary modifications for Stage and Screen clients. - Follow company procedures, account guidelines, and customer service standards. - Escalate complex issues, disruptions, or high-value client situations to the Leader on Shift (LOS) as appropriate. - Work as a team member, assisting other agents as needed to complete all functions related to servicing the client. - Build and maintain strong working relationships with clients and colleagues. - Develop working knowledge of entertainment and sports travel requirements, including group movements, tour logistics, and event-driven schedules. - Other duties and tasks as assigned - Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Experience & Qualifications - Experience with a GDS system, Sabre preferred. - Customer-focused, consistently going above and beyond to deliver an amazing client experience. - Outstanding interpersonal skills and ability to build strong business relationships. - A problem solver who thinks outside the box to provide creative solutions. - High attention to detail with the ability to effectively multi-task and shift gears in time-sensitive situations. - Excellent written and verbal communication skills. - Positive attitude with a hunger for knowledge, able to work well under pressure and adapt to change. - Tech savvy and comfortable learning new software. - Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data. A typical schedule will include a 40-hour work week with various shifts including weekends, overnights, and holidays—flexibility is a MUST. Work Perks! - What’s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. - Have fun:At the heart of everything we do at Flight Centre is a desire to have fun. - Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! - Use your smarts:Our people use their quick thinking, expertise, and tenacity to always figure things out. - Love for travel:We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. - Personal connections:We are a big business founded on personal relationships. - Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. - A career, not a job:We offer genuine opportunities for people to grow and evolve - We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. - Giving Back:Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include: - Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually. - Travel perks/discounts - Health & Wellness Programs and Employee Financial Wellness Services - National/International Award Nights and Conferences - Health benefits including, medical, dental, vision, gender affirming care, and fertility care - Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability - Flexible Spending Accounts - Employee Assistance Program - 401k program with partial match - Tuition Reimbursement Program - Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions - Global career opportunities in a network of brands and businesses *Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. Location – Remote, US If this sounds like the opportunity you have been waiting for then APPLY NOW. Have questions about this opportunity? Reach out to our recruitment team at For this position, we anticipate offering an hourly pay rate of $30.96. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements. As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders. Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying. Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at 🌟 GBTA WINiT Top 50 Award Recipients (2018–2025) 💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026) 🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025) 📰 Newsweek: America’s Greatest Workplaces for Diversity (2024) 💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) ✈️ OutThere Awards: Inclusive Travel Finalist (2025) 🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025) 🤝 2026 Disability Index®: World’s Top Disability Inclusive Business Salary: 30.96 Originally posted on Himalayas