Customer Support Agent

Main responsibilities - Respond to customer inquiries via email, and chat in a prompt and professional manner. - Diagnose and resolve technical issues related to software products for customers. - Troubleshoot software problems and identify solutions to resolve customer issues. - Provide clear and concise instructions to customers to assist with product use and configuration. - Document customer interactions and support solutions in our CRM system. - Collaborate with internal teams to escalate and resolve complex technical issues. - Stay up-to-date with new product features and updates to provide the highest level of customer support. Requirements - Fluency in English, both written and spoken. - Strong attention to detail and problem-solving skills. - Team player with collaborative attitude. - Experience with Excel functions, charts, pivot tables, and macros. - Ability to create and analyze reports and dashboards on case and client data. - Knowledge or experience in providing web-based software support. - Familiarity with online marketplaces such as eBay, Amazon, Rakuten, etc. - Understanding HTML, FTP, SQL, and other web-related protocols and languages is a plus.