Customer Support Agent
flatrock · Ruse, BG
Publiée le 12 nov. 2026
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À propos du poste
Main responsibilities
- Respond to customer inquiries via email, and chat in a prompt and professional manner.
- Diagnose and resolve technical issues related to software products for customers.
- Troubleshoot software problems and identify solutions to resolve customer issues.
- Provide clear and concise instructions to customers to assist with product use and configuration.
- Document customer interactions and support solutions in our CRM system.
- Collaborate with internal teams to escalate and resolve complex technical issues.
- Stay up-to-date with new product features and updates to provide the highest level of customer support.
Requirements
- Fluency in English, both written and spoken.
- Strong attention to detail and problem-solving skills.
- Team player with collaborative attitude.
- Experience with Excel functions, charts, pivot tables, and macros.
- Ability to create and analyze reports and dashboards on case and client data.
- Knowledge or experience in providing web-based software support.
- Familiarity with online marketplaces such as eBay, Amazon, Rakuten, etc.
- Understanding HTML, FTP, SQL, and other web-related protocols and languages is a plus.